I bought a USB hub to use with my laptop earlier this year from Officeworks on Smith St. It worked fine until last week when it stopped working for no obvious reason. I took my receipt and the hub and went to Officeworks to replace it or get a refund. OMG Officeworks employs a bunch of brainless automatons.
I walked up the counter. No greeting. Blank face. I politely explained the issue. The sales automaton says she needs to call the computer automaton, who comes over. She summarises and without saying anything he walks away. Eventually I realise I am meant to follow him. I follow him to where the USB hubs are.
The one I bought is not in stock, so a simple replacement is not possible. The others are a dumb shape where the plug is wide and blocks the adjacent USB port on my computer. I say I’ll have a refund instead. The computer automaton walks me back to the sales desk.
The sales automaton says she’ll prepare a voucher for me. No thanks, I say, I want a refund, preferably processed back onto the credit card I bought it with. You can’t have money, she said, only a voucher. That’s against the law, I said. You’re not allowed to refuse a cash refund. I want to see a copy of your returns policy. Blank look.
You must have a returns policy, I repeat. Blank look. Don’t know what your returns policy says about the refunding of faulty goods? Don’t even know what a returns policy is? Blank look. The sales automaton tells me she cannot authorise a cash refund and must ask the computer automaton. She calls him back.
The computer automaton refuses and says I’ll get a voucher. No I won’t, I say. I will speak with your manager. Get him/her here now and stop wasting my time. Manager automaton approves cash refund, which sales automaton processes. No smile. No apology. Why can’t anyone just do their job with basic competence? Why are you people so fucking retarded?